Pricing

Unlock the full potential of TicketBot by subscribing to Premium or Enterprise.

Free tierFree
$0
free forever
Premium tierPremium
$2.25
per month *
/mo *
Enterprise tierEnterprise
$6.00
per month *
/mo *
Amount of subjects
Get a better overview by making different subjects in which users can open tickets.
Up to 3
Up to 25
Up to 100
Access to ticket history
View all your previous tickets on the dashboard.
Access to web panel
Configure the bot settings on the dashboard.
Customise support roles
Select which of your roles that will act as staff. You can even select different roles, for different ticket types
Language support
Change the language of the bot, so it will respond to users in your native tounge.
Unlimited panels
Create ticket panels, where users can click on a button, to create a ticket
White/blacklist roles & channels
Choose whether to allow or disallow only specific roles to create tickets.
Custom ticket messages
Fully customized messages when a ticket is created, so you can adapt it to your servers needs
Ticket logging
// TODO
Change who can close tickets
// TODO
Force close reason
Enforce users and staff to put a reason, why the ticket is closed.
Remove branding in embeds
Remove the 'TicketBot.xyz' branding in bottom of your ticket messages
Templates (predefined questions)
Force users to answer a set of questions before they can open a ticket.
Auto mention on response
@mention the user when a staff replies to their ticket, to let them know they have a response, also know as a ghost ping
Auto close inactive tickets
Automatically close tickets, where the user does not reply
Auto close tickets on leave
Automatically close tickets, if the author leaves the server
Free image / file storage
When ticket channels are deleted, store its content (images, etc.) in the ticket history.
5 GB†
20 GB†
Save tickets indefinitely
When ticket channels are deleted, store its content (images, etc.) in the ticket history.
90 days
Whitelabel
Remove all branding and get a custom bot with its own name and avatar to run TicketBot.
Access to API
Access our API and use the data as you please.
Webhooks events
Receive all ticket events via webhooks, if you have
Auto delete ticket files
When your file storage fills up, automatically delete older files.

* Maximum discount when opting for the yearly subscription
† Additional storage possible at low cost

Help us make a difference!

Sustainability

Our hardware runs on 100% renewable energy — 100 percent carbon dioxide-free and environmentally-friendly hydropower. TicketBot strives to sustainable and green future, and invests in green energy and a better environment.

You can help us scale emerging carbon removal technologies. We direct 2% of each payment through Stripe to carbon removal. Carbon removal projects are sourced and vetted by Frontier's team of science and commercial experts.

Questions & Answers

What payment methods are supported?

You can subscribe through PayPal and Stripe. If you subscribe through Stripe, we will direct 2% of the payment amount to carbon removal — hence this being the recommended payment method. We will not be accepting any other payment methods due to security policies.

Can I transfer my subscription to another server?

Yes. You can transfer your subscription to any server where you have Administrator privileges. This can be done on your profile page under "Subscriptions". There is a cooldown period of 4 days after every transfer.

Can I change my subscription?

Yes. You can upgrade, downgrade or cancel your subscription at any time. This can be done on your profile page under "Subscriptions". If your Discord account gets terminated, you can contact us and we will cancel the subscription for you, as long as you can provide a Payment/Transaction ID.

Can my company get a payment receipt?

Yes. An increasing amount of businesses run TicketBot and requires payment receipts for VAT/accounting purposes. You can find and download all your prior payments on the profile page under "Transactions".

If I don't like TicketBot, can I get a refund?

Yes. If you bought TicketBot Premium or Enterprise and it does not satisfy you within the first two days, you may be eligible for a refund. Please forward your questions regarding our refund policy to us through Discord/Email.

What is your carbon removal programme?

yes

Who is behind TicketBot?

TicketBot is devised and developed by Kristian, Johan and Marcus — all of whom have been part of the gaming/software development scene for the last 10+ years. TicketBot was initially released in 2017 as a support system for one of the largest game server communities in Denmark. In 2019 came an update which also made the bot available to the public. Since then, TicketBot have been in rapid development and now serves millions of users spread across many industries and niches.

TicketBot is a registered company in Denmark with Registered Company number: DK-43721232.

Ready to get started?

Invite TicketBot to your server and begin configuring!

Add to Discord